Pack your bags! The end of COVID is near, and consumers around the world cooped up for the last year are itching to travel. Here’s what advertisers can expect, from trends to new standards, and how to prepare their strategy.
Digital Ad Spend Is Hot: Thanks to Travel
Wow, I didn’t know when we’d ever read THAT again (especially at this time last year!) Talk about a sight for sore eyes. It’s true: in countries where cases are dropping and vaccines are being administered, consumers are planning for travel using services similar to Jettly. On top of this, they are buying products to prepare (hello, beach outfits!). They’ve grown accustomed to digital channels for just about any and everything, so digital ad spend is rising to meet the ecommerce hopes, wants, and needs of consumers.
“Ad spending is red-hot right now. The economy is cranking up, travel and leisure are coming back, and consumers are emerging from their pandemic cocoons.” – Henry Blodget, a co-founder of Insider (formerly Business Insider).
Analysts at CNBC say digital advertising’s hot streak shows no signs of cooling down as travel starts to return and e-commerce spend persists. If the fourth quarter of 2020 was digital advertising’s “perfect storm,” then the first quarter of 2021, and perhaps the rest of the year, will be “hurricane season.”
Campaign Tip: Spend big on your campaigns and scale to reach as far and wide as possible.
Travel Post-Covid: It’s Looking Bright
Consumers are optimistic about travel!
- 22% of consumers have booked a vacation within the next three months.
- 51% saying they’re at least somewhat likely to book a vacation within the next three months.
We expect these numbers to rise as vaccine rates rise and more states and countries open up. While local travel and road trips were the popular choice last summer, this summer consumers are eager to visit family and friends they’ve missed, reschedule their cancelled trips from the year before, and experience new sights and places after a year of being cooped up at home.
Campaign Tip: Capitalize on this optimism with hopeful messaging and inspiring content.
- 35% of Americans are currently vaccinated against COVID as of May 10, 2021.
- 45% of respondents said they need to be fully vaccinated before they feel comfortable vacationing, while another 24% said they would prefer to be vaccinated.
Campaign Tip: eMarketer suggests focusing on demographics who are more likely to have received the vaccine, and geographic areas where vaccines have been rolled out effectively and at scale.
Leisure Travel Will Bounce Back Faster Than Business, Hygiene Will Stick Around
According to research, expect a return to leisure travel before business travel. In previous crises, leisure trips or visits to friends and relatives tended to rebound first (this was the case in the UK following 9/11 and the global financial crisis). Couple this with continued remote work and business trips will be less popular compared to vacations and working remotely in new locations. With businesses still potentially sticking to working remotely, there will be more of an emphasis on secure working, especially as over time businesses have had to adapt to how remote working is conducted with cyber security services being at the forefront of this to keep businesses and employees as safe as possible whilst away from the office.
McKinsey predicts four to five times more remote work than before the pandemic, which could prompt a large change in the geography of work, as individuals and companies shift out of large cities into suburbs and small cities.
- About 20% of business travel may not return for sometime, and airline traffic likely won’t return to 2019 levels this year.
- In April 2021, global scheduled seat capacity was 266.8m, 43% below seats in April 2019.
There could be a rise in corporate travels owing to the new rules with regards to Covid-19. Unlike before, firms might make use of an Expense mileage tracking system to calculate the distance travelled as a lot of businesses might want to save expenses and wouldn’t want to spend any extra penny.
Hygiene and safety standards will continue to be stringent. Consumers have come to expect these higher standards of sanitization and safety. The pandemic has seen a rise in awareness, not only with respect to the virus at hand, but also with regards to the overall hygiene factor of an establishment. The services of a commercial pest management company could also be seen as a requisite when making preparations for the guests. Equally as important as taking these cleaning measures is communicating with consumers (before and after booking) that these steps are being taken. It both puts them at ease, and could be the difference between choosing one place or another (read more on that here).
Digitalization will continue to transform the travel experience. Mobile apps will be used to store travelers’ vaccine certificates and COVID-19 test results. Travelers are already accustomed to booking online.
Campaign Tip: This illuminates where to focus advertiser energy. DO: emphasize hygiene and safety measures and ease of digital ticketing. DON’T cater to business travelers just yet – it’s too soon.
Discounts and Deals
Credit cards are anticipating a travel boom! Credit card issuers are offering new card perks for the travel bounce back: American Express introduced welcome bonuses for Marriott Bonvoy members, Chase is partnering with United Airlines, and more. Rewards encourage traveling and offset the losses of 2020.
According to eMarketer, higher demand for travel may lead to sharp increases in travel-related expenses, including hotels and airline tickets, which may create opportunities for brands to offer deals.
- The share of respondents who said they’re likely to book a vacation climbed to 56% under the premise that they receive a discount from a hotel, and 59% said they’re likely to book if they receive a free night’s stay.
Campaign Tip: Offer deals, discounts, incentives, and reward programs. Most importantly, include those discounts in your creative assets! Bidtellect’s [b]+studio consistently sees highest performance for headlines including a discount.