If you’ve read even a few management articles or books, you’ll know that the number one biggest cost for most employers is employee turnover. When an employee leaves, experience, time, morale and ultimately lots of money to recruit and train their replacement leave with them. Even if you provide a great salary and benefits, your best staff will might eventually leave if they don’t have opportunities to grow professionally, leaving you with no choice but to start hiring. Internships, however, can provide a great middle ground in which everybody wins.
Hiring an intern follows all of the same steps as hiring for any full-time or part-time positions. So instead of doing those steps yourself, assign them to your team to gain leadership experiences.
There needs to be a description of the internship that includes the time frame, what skills are needed, what skills are nice to have, how to apply, and a blurb to upsell your company. Plus, you need to post the internship, usually through a university’s career development department. Most universities have internship and job posting platforms, like Handshake, but some introductory emails, follow-up phone calls and even an on-site visit will build a better relationship with your partner schools.
After that, applications and resumes need reviewing and communications need to be sent. Our company’s hiring process involves an initial phone screening and candidates that make it past the phone screen are asked to an in-person interview, so conference rooms and meetings need to be scheduled. Interview questions and any tests need to be developed, administered and scored. And all of this needs to be collected in an easily digestible fashion to decide to whom you will extend your offer (and one or two back-ups, in case your first choice declines the invitation).
Once a candidate accepts, all of the standard on-boarding, orientation and training activities need to happen exactly as you would on board a full-time new hire. Depending on your company, this could even include drug testing to ensure safety at work. You can get drug testing in Brooklyn along with many other places, so luckily the process should be straightforward.
All interns receive an overview of what we do as a Company, documentation on the many concepts and acronyms, and then specific orientation by team (Technology, Quality, Marketing, etc.). There are specific goals for Communication Skills, such as the tools we use, what are formal vs. informal communication methods and when to use them based on understanding the audience to which the communication is directed. There are Context Building exercises, to help learn the inter-team, intra-team and extra-team dynamics, including high-level business stakeholders. And finally the specifics of the work, which can take the form of over-the-shoulder observations, peer work or individual work. A sampling of internal and external resources is provided and interns are encouraged to seek out additional resources and present them to the team.
Throughout the internship, regular one-on-one meetings review the internship goals and progress, as well as offer insights into interviewing for “real” jobs, understanding career trajectory, and evaluating potential employers and the benefits they offer. At the end of the internship, candidates must give a presentation about their internship experience, including feedback on areas that they wished they had more experiences, areas that they felt needed less emphasis, and experiences they did not receive, but would have liked.
Internships provide many opportunities for your team to get out of their daily routine and perform leadership tasks for which they would not normally be responsible. The experiences provided can help them grow professionally, and the more experienced they get, the more you can keep them growing, ideally, into the next leadership opportunity your company provides. And, if the stars align, you may also find your next new hire.